This equipment warranty is a new industry benchmark for both customer service and product confidence. As a seventh generation phone, the Handy 07 has been continually improved from years of customer and field feedback along with on-going error checking systems analysis. It is, therefore, not surprising that ecom has such confidence in the quality of this new phone and this is reflected in the free manufacturers, three-year, no questions asked warranty.
In order to be able to deliver warrantee service worldwide, ecom Germany, based in Assamstadt, operates three International competence centres. This ensures the necessary repairs will be carried out by ecom experts in one of the three wholly-owned service centres in Europe (Assamstadt, Germany), North America (Texas, USA) or Asia (Singapore).
These global centres of competence ensure that no matter what the problem is we can guarantee that every customer’s phone will be ready for use as quickly as possible.
The three-year warranty includes a comprehensive service package that covers inbound and outbound inspections, plus an Ex inspection to ensure the device is safe for use in potentially explosive areas. This is over and above all the necessary steps to ensure it is completely free of defects.
Every mobile phone service starts with a comprehensive analysis of its systems, functions and physical state. When this is complete all relevant service information is evaluated before being sent to the customer.
The cost of repairs and all spare parts, even those subject to wear and tear (excluding batteries and SD cards), are included in the warranty. The long-term availability of spare parts is of course guaranteed.
This comprehensive and free warranty also includes a firmware upgrade and proactive repairs, including improvements to the mobile phone, before being returned to the customer free of charge.
The Ex-Handy 07 has been jointly developed by the German engineers at ecom instruments and their strategic partner Sonim. Due to the combined power of two global specialists, ecom have been able to ensure that the new phone is suitable for use all over the world in accordance with the latest standards.
Compliance with so many international standards has not in any way diluted the features available on the phone. Customers can even customise elements of their phone thanks to its modular construction.
Optionally available with an American frequency, the Handy 07 combines the standards compliance of an intrinsically safe device with all the features that you would expect in a top end mobile phone.
An LED flashlight is standard as well as optional lone worker protection and/or a camera. Like the phone itself all the accessories are EX certified and will be checked and tested by experienced engineers prior to delivery.
ecom’s range of Ex-Handy mobile phones have led the way for telecommunications in hazardous areas. The ground-breaking Ex-Handy series have set industry standards for quality and reliability. The new three-year ‘no questions asked’ warranty is a clear statement of product confidence that will further endorse ecom’s position as the leader in hazardous area telecommunications.
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